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Jitjatjo is looking for energetic team members who are passionate about customer service.

Hosts or Hostesses welcome, seat, and interact with guests upon arrival. Successful Talent ensure guest arrival and seating operations run smoothly so that guests have a pleasant experience.

First point of contact for guests in a restaurant setting. Managing the flow of guests, overseeing table rotations, and ensuring the overall efficiency of seating arrangements. Excel in high-pressure environments, maintaining a calm and welcoming demeanor while ensuring that guests are seated promptly and the dining experience runs smoothly.

Responsibilities

Guest Greeting & Welcome: Greet guests with a warm, friendly, and professional attitude as they arrive, ensuring a positive first impression.
Waitlist Management: Accurately manage the waitlist system, provide realistic wait times, and maintain flow by seating guests efficiently based on availability and dining sections.
Reservation Management: Take and manage dining reservations, ensuring accurate records are maintained and communicated to the rest of the team.
Seating & Table Rotations: Escort guests to their designated seating area, announce their server’s name, and ensure proper table rotation to optimize seating efficiency.
Guest Assistance: Provide additional assistance to guests requiring special accommodations, such as children, elderly patrons, or guests with disabilities.
Communication with Wait Staff: Coordinate with servers and kitchen staff to ensure all tables are assigned according to availability and server sections.
Customer Service: Handle guest inquiries, address concerns or complaints in a timely manner, and ensure customer satisfaction, escalating issues to management when necessary.
Reception Area Maintenance: Keep the guest reception area tidy and welcoming, ensuring that menus, waiting areas, and seating arrangements are well-organized.
Handling Special Requests: Manage requests for specific seating preferences, special occasions, or other guest needs, ensuring their experience is personalized and positive.
Multi-tasking: Maintain composure while handling multiple tasks, including managing the phone, answering queries, and coordinating with servers.
High-Pressure Management: Demonstrate the ability to manage large crowds, high traffic, and peak service hours with calmness and efficiency.

Requirements

Previous experience as a Host/Hostess or Waiter/Waitress
Understanding of hospitality etiquette
Familiarity with health and safety regulations
Experience in managing reservations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Physical ability to walk and stand for long periods of time

Location

New York

Accreditations

COVID-19 Documents
Barclays Certified
HR | Harassment Prevention

Why Jitjatjo?

We are urgently hiring workers to fill open shifts and positions near you!

Why work with Jitjatjo?

Employees have access to a suite of complementary and low-cost benefits, including healthcare, finance, wellness, and lifestyle perks, to help our Flex employees achieve their full potential
Be in control of when and where you work by setting weekly availability that fits your busy schedule
As a W2 employee, you'll enjoy the benefits often missing from 1099 work including but not limited to workers compensation & overtime pay
On-demand* pay for every qualified shift you crush
Explore different employers, skills, and career paths
We will onboard you for multiple roles if you have the skills. You will be able to change your daily work atmosphere
Temp-to-Perm: Demonstrating your skills, reliability, and passion could see you offered a full-time position with benefits
Join our rapidly growing community and lean on us for support when you need it

Apply today and start work as quickly as tomorrow.

We’re seeking quality talent for a wide range of roles.

*On-demand pay is conditional on the achievement of performance criteria, a current/active and supported debit card, a supported tax profile, and approval of hours worked. Certain gigs may require additional time to verify worker hours and in such cases, payment may take longer to process. USA only.